Cyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Cyberbit offers its Range either as a dedicated on-premises deployment or as a Cloud service.
Cyberbit is seeking an experienced, results-oriented, energetic, and highly motivated individual to lead our Customer Success Team for our EMEA and APAC accounts. The position reports to the company Chief Customer officer.
The Customer Success Team Lead is responsible for closely managing a team of CSM in building and maintaining strong relationships within their assigned accounts, ensuring high levels of customer satisfaction and recognition of ROI, and driving adoption and outcomes that lead to renewals, expansion, advocacy, and solution growth opportunities. The Team Lead will have their own block of accounts to manage as a CSM in addition to leading the EMEA and APAC CS team.
The CS team also serves as a liaison between the customer and the Cyberbit ecosystem, providing continuous feedback to Product Management, Engineering, Professional Services, and others.
The ideal candidate will be genuinely curious about customers’ business needs, have a strong cybersecurity background, both theoretical and technical, and prior experience in customer success management for SaaS products.
Cyberbit is a place for passionate innovators, builders and doers who are looking to take part in the development of a disruptive solution and keep our world safer from cyber-attacks, using the most advanced technologies and tools. We know that achieving a critical mission such as ours requires incredible talent, which is why you will be working alongside inspiring tech leaders who are all in for teamwork! As a team member, you can expect to make a difference through your work by helping us achieve our goal to ensure the world’s networks are secure. We support one another with kindness, near or far. We are committed to being attentive to the needs of our peers and colleagues by showing generosity with our time and knowledge.