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About us

This website Cyberbit.com, de.cyberbit.com, ru.cyberbit.com, including its related sub-domains (the “Website“), is operated by Cyberbit Ltd,  a company incorporated in the State of Israel and with its registered office at Zarchin 22, Raanana, Israel.

Cyberbit Ltd is the holding company of the following Cyberbit group of companies:

In this privacy policy when we refer to “Cyberbit“, “our“, “we” or “us“, we mean and any of those group companies or Cyberbit Ltd and they are collectively referred to as the “Cyberbit Group“.

About this privacy policy

This privacy policy applies to any Website visitor and our customers, prospective customers and suppliers (including the personnel that work for them in each case)  ( referred to as “you” or “your” in this policy).  For any questions or requests under this privacy policy, please send us an email at privacy@cyberbit.com or contact us at one of the phone numbers listed on our Contact Us Page.

Please read this privacy policy carefully to understand how we handle your personal information.  By accessing or browsing the Website, working with or for us, offering your goods or services to us, using any of the services that we provide to you or otherwise sharing your personal information with us, you confirm that you have read and understood the terms of this privacy policy.

This privacy policy is divided into the following sections:

Section 1          What personal information do we collect about you?

Section 2          How do we use the information we collect about you?

Section 3          What is our legal justification for using your personal information?

Section 4          With whom do we share your personal information?

Section 5          How is your personal information transferred outside of the EEA?

Section 6          How long do we keep your information for?

Section 7          How do we keep your information secure?

Section 8          What rights do you have regarding your personal information?

Section 9          Does this privacy policy apply to third party links?

Section 10        How do we approach changes to this privacy policy?

Section 11        How do we use cookies?

 

1.              What personal information do we collect about you?

We may receive some data about you directly from you.  We may also receive data about you from third party sources such as your employer, public websites, our suppliers (including conference providers), or elsewhere in the Cyberbit Group.

Depending on how you interact with us, we will collect and use any of the following information about you and we refer to this as “personal information” throughout this policy:

1.1           Personal information that you give to us or that we collect from third party sources:

(a)            Data about you:

(i)              Your name,

(ii)             Your job title;

(iii)            Company name;

(iv)           E-mail address;

(v)             Your telephone number;

(vi)           Your address and/or your company’s address;

(vii)          Data provided when you correspond to us;

(viii)         Any updates to the data you provided to us; and

(ix)           Any other personal information outlined on your business card.

 

For example, when you use the Website to request a demonstration, download content or register for our blog we may collect the following categories of personal information: your name, title, company, phone number, and business email address.

(b)            Data about the services that we provide to you or about goods/services that we receive from you

(i)              Data needed to provide services to you (including data on account opening forms, details of your order(s), order(s) history, payment details, trade references and tax information;

(ii)             Customer services and support data;

(iii)            Customer relationship management and marketing data; and

(iv)           Supplier due diligence data;

1.2           Personal information that we collect about you:

Each time you visit the Website we will automatically collect any of the following information:

(a)            Technical information, including the Internet protocol (IP) address used to connect your computer to the internet, domain name and country which requests information, the files requested, browser type and version, browser plug-in types and versions, operating system and platform; and

(b)            information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our site (including date and time), time and length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, traffic data, location data, weblogs and other communication data and information provided when requesting further service or downloads.

Please note that we need certain types of personal information so that we can provide services to you or so you, or our third party sources, can provide goods and/or services to us.  If you do not provide us with that personal information, or if you ask us to delete it, you may no longer be able to access our services or provide goods and/or services to us.

2.              How do we use the personal information we collect about you?

We will use your personal information only as necessary for any of the following purposes:

2.1           Visiting our Website

(a)            To allow you to access and use the Website;

(b)            To provide technical support;

(c)             To recognize you when you return to our Website and provide you with customized content;

(d)            To ensure that the Website is functioning correctly and to monitor, investigate any bug with, and improve the Website;

(e)            To provide you with the information that you request from us;

(f)              For research purposes, where data will be anonymized where possible, to improve our products and services (for example, we analyze information collected through cookies which to help us understand behavior on our Website as explained further in Section 11 below);

(g)            To improve your user experience; for example,  we use your browser version to display the site in the right language; and

(h)            To provide you with customer services such as opening a support ticket

2.2           Providing services to you and/or receiving goods and services from you

(a)            To provide relevant services to you or your employer (including: to confirm and process orders, to administer your account with us; tax purposes; billing and debt collection purposes; and provide the support services that you or your company has requested);

(b)            To deal with any inquiries or issues you have about our services, including any questions you may have about how we collect, store and use your personal information, or any requests made by you for a copy of the data that we hold about you;

(c)             To send you certain communications (including by email or post) about our services such as service announcements and administrative messages;

(d)            To carry out advertising campaigns; and

(e)            To enable us to receive and manage goods and/or services from you (including supplier due diligence, payment and expense reporting and financial audits).

2.3           If it is in our legitimate interests, for business development and marketing purposes or to contact you (including by email or post) with information about our products and services which either you request, or which we feel will be of interest to you.

2.4           For internal corporate reporting, business administration, ensuring adequate insurance coverage for our business, ensuring the security of company facilities, research and development, and to identify and implement business efficiencies.

2.5           To comply with any procedures, laws and regulations which apply to us – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others to comply, as well as where we are legally required to do so.

2.6           To establish, exercise or defend our legal rights – this may include where we reasonably consider it is in our legitimate interests or the legitimate interests of others, as well as where we are legally required to do so.

3.              What is our legal justification for using your personal information?

We will only use your personal information for the purposes set out in this privacy policy where we have a “legal basis” for handling it.  This means that at least one of the following conditions applies in each situation where your personal information is used by us:

(a)            Our use of your personal information is necessary to perform our obligations under any contract with you (for example, comply with the terms of use of our Website which you accept by browsing our Website or to provide you with the services that you have requested); or

(b)            Our use of your personal information is necessary for complying with our legal obligations: for example, if we are requested to disclose your personal information to regulatory bodies or law enforcement authorities; or

(c)             Where neither (a) nor (b) apply, use of your personal information is necessary for our legitimate interests or the legitimate interests of others (for example, to ensure the security of our Website). Our legitimate interests are to:

(i)              run, grow and develop our business;

(ii)             detect and prevent fraud;

(iii)            operate our Website and keep our Website and IT systems secure;

(iv)           conduct marketing, market research and business development; and

(v)             conduct internal group administrative activities, as described in section 4 below.

4.              With whom do we share your personal information?

4.1           We do not sell, rent or lease your personal information to third parties.  We will only share your personal information with the following recipients:

(a)             Our trusted service providers and sub-contractors including technical, IT, hosting, logistical or administrative services providers, payment processors and insurers;

(b)            Your employer;

(c)             To the extent required or authorised by law, if we think it is necessary to comply with the law or if we need to do so to protect or defend our legal rights, or the rights of others (including to investigate and protect our users from fraudulent or unlawful use of the Website), we will share your personal information with third parties requiring information for legal reasons or third party investigators, authorities, regulators or law enforcement bodies.

(d)            Your personal information will be shared with any member of the Cyberbit Group where we consider that it is in our legitimate interests to do so for internal administrative purposes (for example, ensuring consistent and coherent delivery of services to our customers, corporate strategy, compliance, auditing and monitoring, research and development and quality assurance).

(e)            Companies that assist us in our marketing, advertising and promotional activities; and

(f)              Analytics and search engine providers that assist us in the improvement and optimisation of our Website.

4.2           We will also disclose your personal information to third parties:

(a)            where it is in our legitimate interests to do so to run, grow and develop our business:

(i)              if we sell or buy any business or assets, we will disclose your personal information to the prospective seller or buyer of such business or assets;

(ii)             if Cyberbit or substantially all of its assets are acquired by a third party, in which case personal information held by Cyberbit will be one of the transferred assets;

(b)            to enforce our contract with you, to respond to any claims, to protect our rights or the rights of a third party, to protect the safety of any person or to prevent any illegal activity;

(c)             to protect the rights, property or safety of the Cyberbit Group, our employees, customers, suppliers or other persons; and

(d)            if we are under a duty to disclose or share your personal information in order to comply with any legal obligation, any lawful request from government or law enforcement officials and as may be required to meet national security or law enforcement requirements or prevent illegal activity.

5.              How is your personal information transferred outside of the EEA?

5.1           The personal information will be used, stored and/or accessed by staff operating outside the EEA working for us, other members of the Cyberbit Group or third party suppliers. These non-EEA countries include the State of Israel, where our parent company is based and the USA. This will be for the purposes listed in section 2 above, the provision of our services to you or your employer, the processing of transactions and/or the provision of support services. Further details about who we share personal information with are set out in section 4 above.

5.2           When transferring personal information outside the EEA, we will usually:

(a)            in accordance with Article 46.2 of the General Data Protection Regulation (GDPR), include the standard contractual clauses approved by the European Commission for transferring personal information outside the EEA into our contracts with those third parties (you can find further information about standard contractual clauses here); or

(b)            in accordance with Article 45 of the GDPR, ensure that the country in which your personal information will be handled (such as the State of Israel, where our ultimate parent company is based) has been deemed “adequate” by the European Commission (you can find further information about adequacy decisions here).

5.3           In any case, our transfer, storage and handling of your personal information will continue to be governed by this privacy policy.

5.4           Further details on the steps we take to protect your personal information, in these cases, is available from us on request by contacting us by email at privacy@cyberbit.com at any time.

6.              How long do we keep your personal information for?

Subject to your right to have your personal information corrected, not further processed or deleted in accordance with section 8 below, and in accordance with our Data Retention and Records Management Policy (which can be provided upon contacting privacy@cyberbit.com, the length of time we retain your personal information depends on the purposes for which we collect and use it and/or as required to comply with applicable laws and to establish, exercise or defend our legal rights.

7.              How do we keep your personal information secure?

7.1           The security of your personal information is of paramount importance to us.  We shall use appropriate technical and organisational measures to protect personal information against accidental or unlawful destruction or accidental loss, alteration unauthorised disclosure or access.  All information that is collected through the Website is processed on secure data servers located in the EU, Australia and the State of Israel.

7.2           In the course of provision of your personal information to us, your personal information is likely to be transferred over the internet and/or stored on a cloud-based server.  Although we make every effort to protect the personal information which you provide to us, the transmission of information over the internet and storage in a cloud-based server is not completely secure. As such, you acknowledge and accept that we cannot guarantee the security of your personal information transmitted to our website and that any such transmission is at your own risk.

8.              What choices and rights do you have regarding your personal information?

8.1           You may contact us using the contact details provided at the start of this privacy policy to request that we:

(a)            confirm whether or not personal information about you is being processed;

(b)            provide you with further details about how we process your personal information;

(c)             provide you with a copy of any data which we hold about you;

(d)            update/correct any of your personal information;

(e)            delete any personal information which we hold about you;

(f)              restrict the way that we process your personal information;

(g)            consider any valid request to transfer your personal information to a third party provider of services (data portability);

(h)            consider any valid objections which you have to our use of your personal information.

8.2           We will consider all such requests and provide our response within a reasonable period (and in any event within any time period required by applicable law).  Please note that those rights do not always apply and there are certain exceptions to them.   We will also need to confirm your identity before acting on certain requests.

8.3           If you have a complaint about how we use your personal information, we would always prefer you to contact us first.  However, you may also make a complaint to your local data protection authority in the EU country where we are based or where we monitor your behaviour.  If you are unsure which data protection authority to contact, please contact us at privacy@cyberbit.com.

9.              Does this privacy policy apply to third party links?

You may, during your use of the Website, access links to or other websites operated by third parties outside of the Cyberbit Group. Please note that this privacy policy only applies to the personal information that we (or third parties on our behalf or any other member of the Cyberbit Group) collect from or about you and we cannot be responsible for personal information collected and stored by third parties. Third party websites have their own terms and conditions and privacy policies, and you should read these carefully before you submit any personal information to these websites. We do not endorse or otherwise accept any responsibility or liability for the content of such third party websites or third party terms and conditions or policies.

10.           How do we approach changes to this privacy policy?

We will change this privacy policy from time to time.  Any changes we make to our privacy policy in the future will be posted on this page and, if we have your e-mail address, we may also, notify you by email.

11.           How do we use cookies?

Our Website uses cookies to distinguish you from other users of our Website. This helps us to provide you with a good experience when you browse our Website and also allows us to improve the Website.

The practices described in this privacy policy statement are current personal information protection