Customer Support

Customer Success, Philippines
Description

Cyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it is!

Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals in industry-standard detection, response, and attack mitigation techniques.

If you are looking for a job that will allow you to work with cutting-edge technologies on the cloud-based service of Cyber Training of a super cool and successful company, come and join us!

Cyberbit is seeking a Customer Support professional to partake in our worldwide Range Tier 1 and Tier 2 support activities and provide our customers excellent customer service to ensure customer satisfaction, loyalty, and drive retention.

As a Customer Support specialist at Cyberbit, you will further develop the company support capabilities and methodology and bring it to higher standards, you will become a technical expert of our product being able to provide hands-on support to our customers, and you will lead the support activities of our international technical staff.

Responsibilities

  • Responsible for troubleshooting, maintenance procedures, log analysis, installing and upgrading software versions and patches.
  • Specify, improve, and manage support CRM processes including documentation, cases, escalation, updates, and reports.
  • Responsible for generating support documentation using CRM, tech Wiki, knowledge systems, and white papers including proposed workarounds, solutions, tips, and tricks.
  • Manage and handle all customer tickets and urgent requests which meeting our SLAs.
  • Act as the main point of contact for customer support escalations and drive to resolution with our technical teams (operations, product, R&D)
Requirements

Cyberbit Range is the world’s leading cyber-security training platform for cyber professionals with clients from Fortune 500, Universities, Governments, and Militaries globally. Sounds intriguing? That’s because it is!

Cyberbit Range deploys real-world attacks using reverse-engineered malware onto a virtual corporate network, allowing users to defend against live attacks using commercial-grade security tools to effectively train cyber professionals in industry-standard detection, response, and attack mitigation techniques.

If you are looking for a job that will allow you to work with cutting-edge technologies on the cloud-based service of Cyber Training of a super cool and successful company, come and join us!

Cyberbit is seeking a Customer Support professional to partake in our worldwide Range Tier 1 and Tier 2 support activities and provide our customers excellent customer service to ensure customer satisfaction, loyalty, and drive retention.

As a Customer Support specialist at Cyberbit, you will further develop the company support capabilities and methodology and bring it to higher standards, you will become a technical expert of our product being able to provide hands-on support to our customers, and you will lead the support activities of our international technical staff.

Responsibilities

  • Responsible for troubleshooting, maintenance procedures, log analysis, installing and upgrading software versions and patches.
  • Specify, improve, and manage support CRM processes including documentation, cases, escalation, updates, and reports.
  • Responsible for generating support documentation using CRM, tech Wiki, knowledge systems, and white papers including proposed workarounds, solutions, tips, and tricks.
  • Manage and handle all customer tickets and urgent requests which meeting our SLAs.
  • Act as the main point of contact for customer support escalations and drive to resolution with our technical teams (operations, product, R&D)


Why You'll Love Working With Us

Cyberbit is a place for passionate innovators, builders and doers who are looking to take part in the development of a disruptive solution and keep our world safer from cyber-attacks, using the most advanced technologies and tools. We know that achieving a critical mission such as ours requires incredible talent, which is why you will be working alongside inspiring tech leaders who are all in for teamwork! As a team member, you can expect to make a difference through your work by helping us achieve our goal to ensure the world’s networks are secure. We support one another with kindness, near or far. We are committed to being attentive to the needs of our peers and colleagues by showing generosity with our time and knowledge.